We are looking for the position of Finance Executive Fees and Dues - Customer Support who will be responsible to ensure the smooth functioning of day-to-day operations of the department and to ensure seamless functioning. This role involves overseeing a team dedicated to resolving inquiries, addressing concerns, and providing support across various educational services.

Job Requirements:

• Minimum four years bachelors degree from a HEC recognized Local/ Foreign University. Preference will be given to the candidates holding a masters degree in finance/ accounts.
• Minimum 03 years of experience in a similar function/industry.
• Understanding of customer ledgers, invoices, receivables, refunds & doubtful debts in an SAP environment.
• Proven experience as a customer support specialist, preferably within a similar environment.
• Display strong conflict resolution abilities and maintain impartiality.
• Results-oriented professional, with the ability to drive projects independently from the inception to execution stages.
• Interpersonal and communication skills.

• Handle and resolve escalated fee-related customer issues.
• Implement and optimize customer support processes to enhance overall customer satisfaction.
• Keep the team informed about the latest information related to products, procedures and industry trends.
• Assess support statistics and generate detailed reports based on your findings.
• Supervise and evaluate ongoing training efforts within the team.
• Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy.
• Manage the fee collection budget and targets effectively.
• Foster improved inter-departmental and cross-functional collaboration.